The manager today must have the ability to solve problems quickly, confidently and effectively. The problem-solving manager must also be creative, open minded and non-judgmental, gaining consensus on the problem itself and any proposed solution. A suitably disciplined approach to a problem-solving model that incorporates all variable and relevant factors is vital. Only when these and the human elements of a problem have been researched can a decision be made and a solution implemented.
This course teaches delegates problem solving and decision making methodology, providing practical guidance using case studies, and ensuring that the skills learned can be immediately transferred to the workplace.