Creative Thinking & Problem Solving

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The manager today must have the ability to solve problems quickly, confidently and effectively. The problem-solving manager must also be creative, open minded and non-judgmental, gaining consensus on the problem itself and any proposed solution. A suitably disciplined approach to a problem-solving model that incorporates all variable and relevant factors is vital. Only when these and the human elements of a problem have been researched can a decision be made and a solution implemented.

This course teaches delegates problem solving and decision making methodology, providing practical guidance using case studies, and ensuring that the skills learned can be immediately transferred to the workplace.

creative-thinking-training

Course Objectives

Apply a six-stage problem-solving model for an organized approach to a problem.
Use problem solving and creative thinking techniques to improve your ability to define objectives, solutions and key areas of concern.
Generate and analyze data to ascertain hypotheses, cost benefit, value, ratio trends, probability and risk.
Make more effective use of your creative thinking skills to exploit external and internal information resources for potentially effective solutions.
Exploit the skills and experience of staff for a wider appreciation of the problem and lead brainstorming sessions for cross-fertilization of ideas, choices and judgments.
Gain commitment and harness available skills and talents to assist with solution implementation.
Write a detailed report of implementation plans that include the key questions of: problem and solution choice, resource requirements, time frames, budget implications, roles, responsibilities and measurements

Who Should Attend:

Managers, project leaders and professionals who need to develop practical skills and alternative approaches to problem solving, working with others to implement the solutions

Course Content:

What’s The Problem?!! In the real world, what do you do if you… ?

Get caught not knowing which way to turn.
Find poor work quality that gets worse and worse.
Run into conflicts which simply won’t resolve.
Find problems which recur regularly no matter what you do?

Problem Analysis

The Iceberg Theory
Fact Finding Techniques
Contrasting the Existing with the Ideal
Problem Definition Methods
Distinguishing Source from Symptoms
Identifying Root Causes
Dissolving Tunnel-Vision Blinders
Solution Decision-Making

The Creative Thinking

Brainstorming – restating the problem
Changing the rules, not blaming them
Negotiating with opponents and keeping an open mind
Evaluation of ideas
Suspending immediate judgment

Methods of Problem Solving

The six-point model
Using tools and techniques wisely
Opening the unknown doors of the mind
Creative thinking using industrial principles of design
Creating options and solutions

The Problem Solving Methodology

Identifying and evaluating options
The strengths and weaknesses of the available models
Mapping variables
Researching risk before the analysis
Factor analysis – probability, time and risk scoring
Formulating hypotheses
Directing a feasibility study
Evaluating outcomes – long and short term
Creating the right environment for successful decision making

Decision Making

What is a Decision?
The Decision Process
Style and Intuition
Systematic Approach
Intuitive Approach
Indecisiveness

Planning and Implementing the Solution

Preparing a set of objectives for the implementation plan
Writing an in depth report to cover the problem and rationale for the chosen solution.
Gaining commitment from proposed implementers
Briefing the implementers
Setting up contingency plans for unexpected results
Developing an effective monitoring and review process

Personal Development

Preparing an action plan for use back in the workplace.

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