Commercial Associate

Location : Dubai

Key Responsibilities:

Collections Management:

• Closely monitor accounts receivable aging and advising collection actions to the Sales Teams.
• Proactively preventing Accounts Receivable from becoming overdue by closely monitoring the Receivables status, payment due dates, disputed payments, etc
• Communicate with Finance team to resolve billing discrepancies, if any to ensure timely payment of invoices.
• Maintain accurate records of collection activities and customer interactions.

Invoice and Payment Processing:

• Ensure that the accurate invoices have been generated and distributed to customers in a timely manner.
• Reconcile accounts receivable balances/ Statement of Account of Customers to ensure all payments are properly accounted for.
• Follow up on partial payments and coordinate resolution of payment arrears with relevant customers in consultation with Sales Staff concerned

Customer Relationship Management:

• Build and nurture strong relationships with customers to facilitate prompt payment and resolve payment disputes and delays if any.
• Provide responsive and courteous customer service by promptly addressing inquiries regarding billing and payment status.
• Escalate and provide advance warning to Sales Staff about delinquent customers

Reporting and Analysis:

• Prepare regular accounts receivable reports for management review.
• Analyse aging reports to identify trends, risks, and opportunities for improving collection processes.
• Recommend and implement improvements in accounts receivable practices to enhance efficiency and reduce outstanding balances.

Process Improvement:

• Continuously evaluate and streamline accounts receivable processes to optimize cash flow and minimize bad debt.
• Implement best practices in accounts receivable management to enhance departmental effectiveness and efficiency.
• Provide other assistance to Sales teams as required in areas like expediting quotations
• Helping issuance of Hadaf Invoices to Students/Customers so that they can claim their reimbursement from the Saudi Government

Key Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in accounts receivable management or a similar role.
• Strong understanding of accounting principles and practices.
• Excellent communication and negotiation skills with a customer service orientation.
• Proficiency in accounting software and MS Office applications, particularly Excel.
• Ability to work both independently and collaboratively within a team environment.
• Detail-oriented with strong analytical and problem-solving abilities.
• Prior experience in collections and resolution of customer payment issues preferred.