Consultant – Business Transformation

Job Overview:

As a Consultant – Business Transformation, you

• will be involved in pre-sales activities, responding to RFPs and tenders, and preparing winning proposals.
• will play a crucial role in working with our clients to analyse and enhance their business processes, driving efficiency and performance improvements.
• will use your expertise to contribute to innovative solutions that align with our clients’ strategic objectives.
• manage client projects or lead workstreams within large projects end-to-end independently.

Responsibilities:

• Participate in pre-sales activities, including engaging with clients and understanding their business needs.
• Respond to RFPs and tenders, preparing comprehensive proposals/ presentations that align with client expectations and organizational capabilities.
• Participate in client presentations as part of pre-sales pitches, showcasing our expertise and proposed solutions.
• As part of business process reengineering projects, conduct in-depth analysis of existing business processes to identify inefficiencies and bottlenecks.
• Develop and implement strategies for process improvement, considering operational and technology solutions.
• Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
• Utilise data analysis tools and techniques to identify trends, patterns, and areas of improvement.
• Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
• Provide training and guidance to employees on new processes and best practices.
• Stay up to date with industry trends and advancements in business process reengineering methodologies.
• Independently handle client projects or workstreams, demonstrating effective project management and execution skills.

Requirements:

• Bachelor’s degree in business administration, Management, or a related field.
• 5 years of experience in business process reengineering or process improvement roles.
• Lean Six Sigma Black Belt Certification from a globally recognised and reputed certification body.
• Proven pre-sales experience with a strong background in responding to RFPs and developing winning proposals.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions.
• Proficiency in process mapping and statistical analysis using MS Visio, Minitab, SAS JMP or other similar tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with client stakeholders and cross-functional teams.
• Knowledge of additional process improvement/ problem solving frameworks such as 8D Problem Solving, TQM, EFQM, Baldrige Excellence Framework, and ISO is preferred.

Success Metrics:

• Demonstrated and measurable achievement of business transformation project objectives.
• Enhanced customer satisfaction and experience.
• Proposals that help in winning contracts.
• Timely completion of assignments.
• Ability to work independently with minimal supervision/ guidance.