Operational Excellence · Professional · MBE™

BPRE

Mastering Business Process Re-engineering

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Operational ExcellenceProfessional level
30 Hours17 Modules
Self-pacedLearn at your own pace
CertificationEarn an MBE™ Credential

About the BPRE Certification

Incremental improvement has its limits. When a process has accumulated decades of handoffs, approvals and workarounds, trimming a few steps leaves the underlying design intact and the customer still waiting. Re-engineering starts from a different question: if this process were built today, from the customer backward, what would it look like?

Participants learn the full arc, from choosing a process by impact and feasibility, through as-is mapping with flowcharts, swimlanes and process mining, to a redesign built on parallel flow, fewer handoffs and clear decision rights.

What You Will Learn

  • Decide when radical redesign fits better than Lean, Six Sigma or straight automation
  • Build the business case with baselines, benefit models and ROI, and plan implementation and change
  • Classify core, support and management processes and trace end-to-end value streams across handoffs
  • Rank candidate processes for redesign by impact, feasibility and strategic fit
  • Map an as-is process with flowcharts, SIPOC, swimlanes, BPMN and process mining data
  • Diagnose bottlenecks, handoff failures and non-value-adding work, and put a number on them
  • Design a to-be process around parallel flow, customer logic and revised decision rights
  • Match ERP, workflow, RPA and AI technology to the redesign without automating waste

What you take away

Skills You’ll Build

Mastering Business Process Re-engineering skills
Process selection
As-is process mapping
BPMN modeling
Process simulation

Core Topics

  • Process Transformation
  • Enterprise Change Management
  • Process Redesign
  • Business Improvement
  • Organizational Effectiveness
  • Operational Excellence
  • Strategic Process Management
  • Performance Optimization
  • Transformation Leadership
  • Change Management

Who Is This Course For?

Re-engineering is a team sport, which is why single-function cohorts rarely get the redesign past the whiteboard. Transformation leaders set the ambition and need the selection criteria from module four. Process owners are the people who will have to defend the to-be design and live with its decision rights.

Business analysts do the mapping, modeling and simulation work in modules five and six. Operations managers test whether the redesign survives contact with daily volumes, and project managers carry it through delivery. Enrolling all of them together gives a company one shared method and one vocabulary for the argument about what is radical enough.

  • Transformation leaders
  • Process owners
  • Operations managers
  • Business analysts
  • Project managers
  • Professionals involved in process improvement

What’s Included?

  • Self-paced modules you can revisit anytime
  • Digital study resources and templates
  • Knowledge checks and practice assessments
  • A digital, verifiable MBE credential on completion

Course Outline

17 Modules30 hoursSelf-paced

Seventeen modules carry a team from the idea's origins to a completed transformation. Modules one to three cover history, the case for radical change, and process thinking. Modules four to seven are diagnostic: selecting the process, mapping the current state, modeling it in BPMN and simulation, then finding where it fails.

Modules eight and nine design the future state, and modules ten and eleven cover enabling technology and intelligent automation. Modules twelve to fifteen handle governance, the business case and ROI, implementation and change management, and sustaining gains through ongoing process management. Module sixteen reviews landmark case studies, and module seventeen is a capstone transformation.

1. The Origins and Evolution of Business Process Re-engineering
  • From Adam Smith to the Assembly Line: The Roots of Process Design
  • Hammer, Champy, and Davenport: The Reengineering Revolution of the 1990s
  • Why the First Wave of BPR Succeeded and Failed
  • BPR in the Age of Digital Transformation
2. BPR Fundamentals: The Case for Radical Change
  • The Urgency of Radical Change in Business
  • Defining Business Process Re-engineering
  • BPR versus Lean, Six Sigma, and Automation
  • Radical Redesign versus Incremental Improvement
3. Process Thinking and Enterprise Architecture
  • Seeing the Organization as a System of Processes
  • Core, Support, and Management Processes
  • Enterprise Architecture and Process Alignment
  • End-to-End Value Streams and Handoffs
4. Selecting High-Impact Processes for BPR
  • Prioritizing Processes for Transformation
  • Impact, Feasibility, and Strategic Fit Criteria
  • Identifying Broken and Dysfunctional Processes
  • Aligning Process Selection with Business Strategy
5. Mapping the Current State: Tools and Techniques
  • The Purpose of As-Is Process Mapping
  • Flowcharts, SIPOC, and Swimlane Diagrams
  • Capturing Data, Cycle Time, and Cost
  • Gathering Voice of the Customer and Voice of the Process
6. Process Modeling Notation and Simulation Tools
  • Standardizing Models with BPMN
  • Value Stream Mapping for Re-engineering
  • Process Mining: Discovering the Real Process from Data
  • Simulation and What-If Analysis
7. Diagnosing Process Failure and Inefficiency
  • Root-Cause Analysis for Broken Processes
  • Identifying Non-Value-Adding Activity and Waste
  • Bottlenecks, Delays, and Handoff Failures
  • Quantifying the Cost of Poor Process Performance
8. Principles of Radical Redesign: BPR Design Logic
  • The Core Principles of Radical Redesign
  • Parallel versus Sequential Workflows
  • Customer-Centric Redesign Logic
  • Eliminating, Combining, and Empowering
9. Designing the Future State Process
  • Envisioning the Ideal To-Be Process
  • Designing for Speed, Quality, and Value
  • Rethinking Roles, Rules, and Decision Rights
  • Prototyping and Stress-Testing the New Design
10. Enabling Technology in BPR
  • Technology as a Strategic Enabler, Not a Shortcut
  • Avoiding the Trap of Automating Inefficiency
  • Key Technologies: ERP, Workflow, and Integration
  • Aligning Digital Investment with Redesign Goals
11. Intelligent Automation and the Digital Frontier of BPR
  • Robotic Process Automation and Digital Workers
  • Artificial Intelligence and Machine Learning in Processes
  • Hyperautomation and Low-Code Platforms
  • Process Mining and Continuous Discovery
12. Governance and Organizational Alignment for Transformation
  • Establishing BPR Governance and Sponsorship
  • Aligning Structure, Roles, and Accountability
  • Process Ownership and Cross-Functional Authority
  • Managing Political and Cultural Resistance to Change
13. Building the Business Case: Metrics and ROI
  • Defining Success Metrics for BPR
  • Baselining Current Performance and Cost
  • Modeling Benefits, Savings, and ROI
  • Balancing Financial and Non-Financial Value
14. Implementation Planning and Change Management
  • Why BPR Projects Fail During Implementation
  • Building the Implementation Roadmap
  • Stakeholder Mapping and Engagement
  • Managing Resistance and Leading Change
15. Sustaining Gains: From BPR to Continuous Business Process Management
  • Locking In the Benefits After Go-Live
  • From One-Time Re-engineering to Ongoing BPM
  • Process Monitoring, KPIs, and Control
  • Building a Culture of Continuous Improvement
16. Landmark and Modern BPR Case Studies
  • Ford Accounts Payable: The Classic Reengineering Story
  • IBM Credit and Mutual Benefit Life: Radical Redesign in Action
  • Digital-Era Transformations Across Sectors
  • Lessons from Failed and Overreaching BPR Efforts
17. Capstone: Leading an End-to-End BPR Transformation
  • Framing the Transformation Challenge
  • From Diagnosis to Future-State Design
  • Building the Case and Securing Buy-In
  • Executing, Automating, and Managing Change

Complete the course assessments to earn the BPRE credential

Frequently Asked Questions

How is re-engineering different from the Lean or Six Sigma work we already do?

Module two draws the line clearly. Lean and Six Sigma improve an existing process step by step, reducing waste and variation inside the current design. Re-engineering questions the design itself and rebuilds the process from the customer backward, usually across several functions at once. The program teaches participants to choose between the two rather than treat them as rivals.

Which processes should a company redesign first?

Module four provides the screen: impact on customers and strategy, feasibility given systems and people, and strategic fit with where the business is heading. It also covers how to spot processes that are genuinely broken rather than merely slow. Participants apply the criteria to their own process portfolio so a shortlist, not a wish list, comes out of the module.

What mapping and modeling tools are taught?

Flowcharts, SIPOC and swimlane diagrams for the as-is picture in module five, with cycle time and voice of the customer captured alongside. Module six adds BPMN as a standard notation, value stream mapping for re-engineering, process mining to recover the real process from system data, and simulation for what-if testing before anything is changed on the ground.

How does the program keep technology from driving the redesign?

Module ten is explicit that technology enables a redesign and should never substitute for one. It covers the trap of automating an inefficient process, the roles of ERP, workflow and integration platforms, and how to align digital investment with the redesign goals already agreed in module nine. The sequence matters: design first, then choose the tools that support it. Module eleven extends this to RPA, AI and low-code platforms.

Can a transformation team study it while a live redesign is running?

That is the ideal use. Because the 30 hours are self-paced on the Blue Ocean learning platform, a team can take the mapping modules while it maps and the design modules while it designs. The administrator dashboard shows progress and completion per person, so a program lead can tell who is ready for each phase of the project.

What credential marks successful completion of the program?

A digital, verifiable MBE credential from Blue Ocean Corporation, issued under the Mastering Business Excellence series to each participant who completes the modules, knowledge checks and practice assessments. It can be shared with a professional network or checked by an employer, and the organization retains a completion record on the dashboard for capability planning.

How do I register for this course?

Use the Register Now button on this page. It opens Mastering Business Process Re-engineering on the Blue Ocean Academy website, where you can enroll and start learning at your own pace.

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