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Certification Training

American Certification Institute (ACI)

COMCertified Office Manager

Course Overview

COM

Certified Office Manager

Course Methodology

Delivered as live, instructor-led training in virtual or classroom batches, or as tailored training for your team. The programme includes live sessions with practitioner trainers, digital study resources and templates, and knowledge checks and practice assessments.

Course Objectives

The Certified Office Manager (COM) certification from ACI equips professionals with advanced office management, leadership, and organizational skills to effectively manage administrative operations and drive workplace productivity. participants will be able to:

  • Advanced office management and administration practices.
  • Leadership and team coordination skills.
  • Professional business communication techniques.
  • Customer service and stakeholder management.
  • Productivity improvement and workplace efficiency strategies.
  • Business etiquette and professional conduct.
  • Event, travel, and office coordination.
  • Negotiation and influencing skills.
Target Audience

Designed for administrative professionals, office managers, executive assistants, coordinators, office administrators, and personal assistants.

Target Competencies
  • Office Management and Administration
  • Front Office Operations
  • Stakeholder Relationship Management
  • Customer Relationship Management
  • Leadership and Team Management
  • Business Communication
  • Productivity and Performance Management
  • Executive and Senior Management Support
  • Time Management and Prioritization
  • Administrative Coordination
  • Negotiation and Influencing Skills
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