Life @ Blue Ocean
Training /Certification Training /Passenger Ground Service Agent

Certification Training

The International Air Transport Association

PGSAPassenger Ground Service Agent

Course Overview

PGSA

Passenger Ground Service Agent

Course Methodology

Delivered as live, instructor-led training in virtual or classroom batches, or as tailored training for your team. The programme includes live sessions with practitioner trainers, digital study resources and templates, and knowledge checks and practice assessments.

Course Objectives

By completing this program, you will:

  • How airlines and airports operate in relation to the provision of passenger services.
  • Passenger and baggage check-in and boarding procedures, including passengers with special needs.
  • The regulatory requirements pertaining to passenger and baggage transport.
  • How computer reservations and departure control systems operate.
  • How to ensure safe and secure passenger and baggage transport.
  • The requisites for delivering superior customer service.
  • The latest trends and technological innovations in passenger services.
Target Audience

Designed for airport operations staff, ground handling professionals, airline customer service agents, ramp and turnaround coordinators, aviation safety and compliance officers, and cargo and load control staff.

Target Competencies
  • Passenger handling procedures
  • Airport check-in and boarding coordination
  • Customer service communication skills
  • Baggage service awareness
  • Airport operational coordination
  • Aviation service professionalism
Register Now
WhatsApp Us
766,727Learners Enrolled