Sales & Marketing · Foundation · MBE™

FOSM

Fundamentals of Sales Management

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Sales & MarketingFoundation level
32 Hours16 Modules
Self-pacedLearn at your own pace
CertificationEarn an MBE™ Credential

About the FOSM Certification

New sales hires usually learn the job by imitation: they copy whoever sits nearest, pick up habits that may or may not work, and take months to become reliable. The burden lands on sales managers, who end up coaching ten different versions of the sales process.

A shared foundation fixes that. Participants learn how buyers decide, how a pipeline is structured and measured, how to build a prospect list, qualify with BANT or MEDDIC, run discovery, present value, handle objections and close with a clean handover.

What You Will Learn

  • Describe how transactional, consultative and hybrid sales models shape the seller's role
  • Explain how emotion, logic and perceived risk drive a buyer's decision
  • Track opportunities through pipeline stages in the CRM and forecast from leading and lagging indicators
  • Build and rank a prospect list from an ideal customer profile and buyer personas
  • Qualify leads into opportunities using BANT, and MEDDIC for complex deals
  • Run a structured discovery conversation with layered questions and active listening
  • Present features as benefits tied to a buyer's stated needs and business case
  • Handle common objections, protect margin in negotiation and close with clear next steps

What you take away

Skills You’ll Build

Fundamentals of Sales Management skills
Prospect list building
Lead qualification
Discovery questioning
Pipeline hygiene

Core Topics

  • Modern Sales Fundamentals
  • Buyer Journey Understanding
  • Sales Process Management
  • Pipeline Development
  • Lead Qualification
  • Needs Analysis
  • Value-Based Selling
  • Negotiation Awareness
  • Sales Presentation
  • Objection Handling

Who Is This Course For?

Companies that hire sales representatives in batches get the most from the program, because every new seller starts from the same playbook. It is written for people in their first years of selling: sales representatives and account executives building a pipeline, business development staff who open conversations, and customer-facing employees in service or support roles who are expected to spot and pass on opportunities.

Recent graduates joining a sales development program fit well. Account managers who inherited a book of business without formal training also benefit. A single-function cohort of new hires is the natural shape, though adding their first-line managers helps them coach to the same process.

  • Aspiring sales professionals
  • Account executives
  • Customer-facing employees
  • Business development professionals
  • Recent graduates
  • Account managers

What’s Included?

  • Self-paced modules you can revisit anytime
  • Digital study resources and templates
  • Knowledge checks and practice assessments
  • A digital, verifiable MBE credential on completion

Course Outline

16 Modules32 hoursSelf-paced

Sixteen modules run in the order a seller grows into the job. The first two set context: how selling has changed, the sales models, and buyer and seller psychology. Module three defines funnels, pipeline stages and activity versus outcome metrics; modules four to six cover prospecting, qualification with BANT and MEDDIC, and the CRM toolkit.

Modules seven to ten follow the live conversation from discovery through value, objections and negotiation to closing and handover. Modules eleven to fourteen widen the view to metrics and forecasting, key account management, coaching a sales team, and digital, social and AI-powered selling. Case studies and a capstone personal sales playbook complete the sequence.

1. The New World of Selling
  • Why Modern Sales Matters in Today's Business World
  • Foundational Sales Terms and the Evolution of Selling
  • Transactional, Consultative, and Hybrid Sales Models
  • The Modern Sales Team: Roles and Responsibilities
2. The Psychology of Buying and Seller Behavior
  • How Buyers Make Decisions: Emotion, Logic, and Risk
  • Cognitive Biases and Persuasion Principles in Sales
  • Building Rapport and Emotional Intelligence
  • The Seller’s Mindset: Motivation, Resilience, and Growth
3. Sales Process and Pipeline Foundations
  • Why Process and Discipline Drive Sales Success
  • Funnels, Pipelines, and Pipeline Stages Defined
  • The Journey of an Opportunity Through the Pipeline
  • Activity versus Outcome Metrics
4. Prospecting and Lead Generation
  • Why Prospecting Is the Engine of Sales Success
  • Ideal Customer Profiles and Buyer Personas
  • Inbound versus Outbound Prospecting
  • Building and Prioritizing Your Prospect List
5. Qualification and Opportunity Selection
  • Why Qualification Is the Key to Sales Productivity
  • Leads versus Opportunities
  • The BANT Framework in Practice
  • MEDDIC/MEDDICC for Complex Opportunities
6. Sales Technology, CRM, and the Modern Toolkit
  • The Modern Sales Tech Stack
  • CRM as the System of Record
  • Prospecting, Enrichment, and Engagement Tools
  • Sales Enablement and Content Platforms
7. Discovery Conversations and Needs Analysis
  • The Power of Discovery in Sales
  • Types of Discovery Questions
  • Structuring a Discovery Conversation
  • Active Listening and Note-Taking
8. Presenting Value and Tailoring Solutions
  • Why Value-Based Selling Is the Modern Advantage
  • Features, Advantages, and Benefits
  • Matching Solutions to Buyer Needs
  • Storytelling and Building a Business Case
9. Objection Handling and Negotiation Basics
  • Why Buyers Object: Concerns as Clues
  • The Five Common Objection Types
  • A Structured Model for Handling Objections
  • Negotiation: Protecting Margin and Value
10. Closing, Follow-Up, and Post-Sale Growth
  • Reading Closing Signals and Using Trial Closes
  • Commitment Language and Next-Step Discipline
  • Handover to Delivery and Customer Success
  • Retention, Referrals, Upsell, and Account Growth
11. Sales Metrics, Forecasting, and Analytics
  • The Sales Metrics That Matter
  • Leading and Lagging Indicators
  • Building an Accurate Sales Forecast
  • Dashboards and Data-Driven Decisions
12. Key Account Management and Account Growth
  • From Transactions to Strategic Accounts
  • Segmenting and Prioritizing Key Accounts
  • Account Planning and Whitespace Mapping
  • Multi-Threading and Stakeholder Management
13. Leading and Coaching High-Performing Sales Teams
  • The Shift from Selling to Sales Leadership
  • Hiring, Onboarding, and Ramping Talent
  • Coaching, Feedback, and Skill Development
  • Motivation, Compensation, and Incentives
14. Digital, Social, and AI-Powered Selling
  • The Digital Transformation of Sales
  • Social Selling and Personal Branding
  • Artificial Intelligence Across the Sales Cycle
  • Virtual and Hybrid Selling Best Practices
15. Sales in Practice: Real-World Case Studies
  • Case Study: Winning Complex B2B Deals
  • Case Study: Turning Around an Underperforming Pipeline
  • Case Study: Building a Land-and-Expand Motion
  • Cross-Industry Lessons and Common Pitfalls
16. Capstone: Building Your Personal Sales Playbook
  • Integrating the Full Sales Cycle
  • Assembling Your Prospecting, Discovery, and Value Tools
  • Your Objection, Negotiation, and Closing Playbook
  • A 90-Day Personal Sales Action Plan

Complete the course assessments to earn the FOSM credential

Frequently Asked Questions

Is this suitable for sellers with no previous sales training?

Yes. It is a Foundation level program, written for people new to the discipline. Module one starts with basic sales vocabulary and the models of selling before anything technical appears, and each later module builds on the one before. Experienced sellers who were never taught a formal process also tend to find the structure useful, particularly the qualification and discovery modules.

Which qualification frameworks do participants learn to apply?

Module five covers two. BANT is taught as the everyday filter for separating a lead from a genuine opportunity, and MEDDIC, with its MEDDICC extension, is introduced for larger or multi-stakeholder deals. Participants also work through the difference between leads and opportunities so that the pipeline a manager reviews contains deals that have actually been qualified rather than contacts that were merely interested.

How does the program treat CRM and sales technology?

Module six is given over to the modern sales toolkit. It positions the CRM as the system of record that every other tool reports into, then looks at prospecting, enrichment and engagement tools and at sales enablement and content platforms. The aim is a seller who logs activity consistently and knows what each category of tool is for, which makes pipeline reviews far easier for managers.

Does it cover what happens after the deal is signed?

It does, in two places. Module ten deals with reading buying signals, trial closing techniques and commitment language, then the handover to delivery or customer success, and finishes on retention, referrals and upsell. Module twelve goes further into key account management: segmenting accounts, account planning, whitespace mapping and multi-threading across stakeholders. New sellers learn early that a signed contract is the beginning of an account, not the end of their involvement.

How long will a new-hire cohort need to complete it?

The program holds 32 hours of self-paced content on the Blue Ocean learning platform, reachable on web and in the mobile app. There are no scheduled sessions, so a cohort can be given a target completion window that suits the onboarding plan, and the administrator dashboard shows managers who has started, where each person is and who has finished.

Can we run it for one team before a wider rollout?

Yes. Many organizations begin with a pilot cohort, typically one intake of new hires or a single regional team, to check that the content fits their sales motion and to see completion data on the dashboard. A corporate license can then extend enrollment to further cohorts or to the whole sales function on the same platform.

How do I register for this course?

Use the Register Now button on this page. It opens Fundamentals of Sales Management on the Blue Ocean Academy website, where you can enroll and start learning at your own pace.

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