Soft Skills · Professional · MBE™
MTBSPut eight competent people in a room with a goal and you do not automatically get a team. You get parallel effort, duplicated work, a few quiet members and a leader surprised when the storming phase arrives. The program replaces that trial-and-error with a method.
Participants learn what the research says about team performance, how teams develop and stall, how to agree purpose, goals and roles, how to build safety and trust deliberately, and how to design the norms and rhythms that keep collaboration going.
What you take away

Anyone handed a team to build or rebuild is the core participant. Newly promoted managers get a method before habits form, and team leaders and supervisors with an existing team get a way to diagnose what is not working. Project and program managers, along with scrum masters and agile coaches, assemble temporary teams repeatedly and benefit most from the development stage and norms content.
Department heads and operations managers apply it across shift teams or several units at once, and HR and L&D professionals use it to design team interventions that last. Enrolling the leaders of one function together is effective; the shared vocabulary makes cross-team work easier afterward.
Mastering Business ExcellenceCertification terms and policies applyThe 21 modules are arranged the way a team forms. Modules one and two establish the evidence: what separates groups from teams and how to diagnose a starting point. Module three covers development stages, module four purpose, goals and roles, and modules five to seven build psychological safety, trust and the emotional intelligence a team builder needs.
Modules eight to ten sustain engagement through motivation, communication norms and complementary strengths. Modules eleven to sixteen address collaborative problem solving, conflict, distributed teams, rituals, digital tools and inclusion. Modules seventeen to twenty cover accountability, measuring team health, AI in teams and sustaining performance, and module twenty-one is the playbook.
Complete the course assessments to earn the MTBS credential
An away day produces a good afternoon; this produces a manager who knows how to build a team on Monday. The program is self-paced study that the leader applies to a real team over weeks: diagnosing its stage, agreeing purpose and roles, establishing norms and rhythms. Module two even covers common failure patterns so the leader can see which one is already forming. The two can complement each other, but they are not substitutes.
Temporary teams are where the method pays off fastest, because there is no time to let trust form by accident. Module three shows how to move a new team through forming and storming quickly, module four gets purpose, goals and roles agreed in the first days, and module nine sets communication norms and meeting cadence before bad habits take hold. Project and program managers can reuse the same sequence on every new team.
Module six treats repair as a skill, not a hope. It first breaks trust into its parts, including the vulnerability-based kind that lets people admit mistakes and the reliability kind built from consistent follow-through, so a leader can see which part failed. It then works through how to acknowledge the breach, reset expectations and rebuild through repeated small commitments kept, which is slower than an apology but holds.
Module thirteen is dedicated to distributed teams: building connection at a distance, asynchronous collaboration that works, and countering isolation and proximity bias. Module fourteen designs rituals that survive a video call, module fifteen helps choose collaboration, survey and recognition tools without overloading people, and module eighteen covers pulse checks and health metrics so a leader can see how a dispersed team is doing without waiting for someone to resign.
Module ten moves role design from job title to contribution. Participants map individual strengths, use Belbin's complementary team roles to see which roles are over-represented or missing, and balance personalities and working styles rather than hiring more of the same. The result is a team built to be complementary instead of uniform, which also makes gaps visible when the next vacancy comes up.
Yes, a pilot cohort is the recommended first step. Enroll a handful of team leaders under a corporate license, let them work through the 31 hours of self-paced content on the Blue Ocean learning platform at their own pace, and watch progress and completion on the administrator dashboard. When their teams show the difference, extend the license. Each manager who completes receives a digital, verifiable MBE credential.
Use the Register Now button on this page. It opens Mastering Team Building Skills on the Blue Ocean Academy website, where you can enroll and start learning at your own pace.
Your MBE credential is issued digitally and can be verified by employers. It carries the Mastering Business Excellence name, so you can add it to your professional profile as soon as you complete the course.

Find your course
Explore Mastering Business Excellence courses by domain and level