Mastering Total Quality Management

That is the point of it. Modules six and seven are about leadership, culture, cross-functional teams and quality circles, and module eight treats the whole organization as a system of interdependent processes with named owners. A quality head who enrolls production, service and supply chain colleagues alongside the quality team will find the shared vocabulary does more than any procedure.

Module three works through the quality economics model: prevention and appraisal spend on one side, internal and external failure on the other, plus the hidden failures that never reach a report. Participants learn to quantify each category for their own operation, which turns a quality improvement proposal into an investment argument a finance director can evaluate.

Module four establishes who the customers are, internal as well as external, and what they value. Module five then covers how to capture their voice through surveys and structured listening, how to measure satisfaction including Net Promoter Score, and how quality function deployment translates requirements into process specifications. The closing topic is turning satisfaction data into action.

Module six presents leadership as the catalyst for quality: modeling quality behaviors and values, building trust and psychological safety so problems are reported early, and aligning people, processes and purpose. Module seven extends this to employee involvement, quality circles, cross-functional collaboration, and the training, recognition and motivation that keep participation alive after the launch.

Lean is included in its own right. Module ten traces its origins in the Toyota Production System, then applies the eight wastes and value-added analysis, value stream mapping, and 5S, standard work and visual management to quality problems. Participants see that waste and defects share causes, and that TQM and Lean are complementary rather than competing methods.

Allow 30 hours of self-paced content on the Blue Ocean learning platform, accessed on web or mobile. Most organizations set a completion window of a few months and watch progress on the administrator dashboard, which reports enrollment, module progress and completion per person. Each participant who finishes the modules and the practice assessments is awarded a digital, verifiable MBE credential.

Use the Register Now button on this page. It opens Mastering Total Quality Management on the Blue Ocean Academy website, where you can enroll and start learning at your own pace.