Mastering Business Excellence · Operational Excellence

Mastering Strategic Operations Management

Mastering Strategic Operations Management links strategy to the shop floor through value streams, tiered dashboards and integrated improvement methods.

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Mastering Strategic Operations Management course
  • Course codeSOM
  • LevelProfessional
  • Learning time30 hours
  • Modules17 modules
  • FormatSelf-paced online
  • CredentialMBE credential

About this course

Why it matters

Operations directors are judged on this quarter's output while being asked to build next decade's capability, and the improvement projects beneath them rarely add up to either. Strategic operations management treats the function as the place where strategy either becomes real or dies.

Participants learn to read the strategy hierarchy and competitive priorities, to choose between trade-offs and cumulative capabilities, to diagnose losses across an end-to-end value stream, to combine Lean, Six Sigma, TPM and the Theory of Constraints without method wars, and to govern the whole through tiered dashboards.

How it runs for your organization

For an enterprise the program is 30 hours of self-paced learning on the Blue Ocean learning platform, available on web and mobile, so a leadership cohort spread across plants or countries can study on the same timetable.

The corporate license gives the L&D team an administrator dashboard with enrollment, progress and completion for each manager. Value stream, SQDCP dashboard and S&OP templates accompany the modules with knowledge checks and practice assessments, and successful completion brings a digital, verifiable MBE credential.

What you will learn

  • Position operations within the corporate, business and functional strategy hierarchy
  • Translate strategic priorities into value stream objectives, process metrics and assigned roles
  • Choose between trade-off and cumulative capability models using the sand-cone sequence
  • Diagnose delays, rework, handoff failures, bottlenecks and overprocessing in a critical process
  • Build a value stream map and an enterprise process model with lead time and value-added ratio
  • Combine Lean, Six Sigma, TPM and Theory of Constraints tools in one improvement system
  • Design SQDCP dashboards with leading indicators and tiered governance free of vanity metrics
  • Plan capacity, inventory and S&OP to manage variability, queues and buffers

Skills you will build

  • Operations strategy alignment
  • Competitive priority analysis
  • Process loss diagnosis
  • Enterprise value stream mapping
  • Improvement method integration
  • OEE and reliability management
  • Tiered dashboard design
  • Capacity and S&OP planning

Who this course is for

The natural cohort is the operations leadership layer of a company: plant and operations managers, the business leaders they report to, and the heads of supply chain who share their capacity and inventory decisions. Process improvement professionals and continuous improvement specialists benefit from the strategic framing, which explains why some of their projects were never going to matter to the board.

Transformation teams use the governance and dashboard modules to design the operating rhythm that outlasts the program. Enrolling the general manager alongside the plant managers is worth doing, because module three is about why strategy fails to reach the frontline and that conversation needs both parties.

Course outline

The 17 modules move from strategic intent to daily control and on to enterprise change. Modules one to four set the strategic role of operations, excellence as a capability, alignment and competitive priorities, including the sand-cone model. Modules five and six are diagnostic, covering process losses and value stream mapping.

Module seven integrates Lean, Six Sigma, TPM and TOC, and module eight applies them to flow, reliability and productivity. Modules nine to eleven build dashboards and governance, capacity, inventory and supply chain, and quality. Modules twelve to sixteen cover transformation, culture, the roadmap, digital operations and sustainability. A capstone designs an enterprise program.

17 modules · 68 topics

Module 1The Strategic Role of Operations in the Modern Enterprise
  • From Craft Production to Strategic Operations
  • Operations as a Source of Competitive Advantage
  • The Operations Strategy Hierarchy: Corporate, Business, and Functional
  • Order Winners, Order Qualifiers, and the Voice of the Customer
Module 2Operational Excellence as a Strategic Capability
  • Productivity, Cost, Quality, and Reliability Focus
  • Efficiency Versus Effectiveness Versus Excellence
  • Process and System Thinking
  • The Pathway to and Sustaining Excellence
Module 3Aligning Operations with Strategy and Customer Value
  • Why Strategy Fails to Reach the Frontline
  • Translating Strategy into Operational Reality
  • Defining Strategic Priorities and Value Stream Objectives
  • Establishing Process Metrics and Assigning Roles
Module 4Competitive Priorities and the Operations Value Proposition
  • The Five Competitive Priorities
  • The Trade-Off Model Versus Cumulative Capabilities
  • The Sand-Cone Model and Building Capabilities in Sequence
  • Focus, Fit, and the Danger of Straddling
Module 5Diagnosing Process Losses, Bottlenecks, and Systemic Waste
  • Delays, Waiting, Rework, and Quality Failures
  • Handoff Failures, Bottlenecks, and Overprocessing
  • SIPOC and Framing the Critical Process
  • Mapping Process Steps and Identifying Value
Module 6Mapping Value Streams and End-to-End Process Architecture
  • Value Streams as the Unit of Improvement
  • Reading and Building a Value Stream Map
  • Process Architecture and the Enterprise Process Model
  • Metrics of Flow: Lead Time, Cycle Time, and Value-Added Ratio
Module 7Integrating Lean, Six Sigma, TPM, TOC, and Process Management
  • Lean: The Eight Wastes, Flow, and Pull
  • Six Sigma: Variation, DMAIC, and Process Capability
  • TPM and Asset Reliability
  • Theory of Constraints and the Five Focusing Steps
Module 8Improving Flow, Reliability, Productivity, and Quality
  • Value Stream Analysis in Practice
  • Identifying Flow Barriers and Wastes
  • Standard Work, Visual Management, and Daily Management
  • Reliability, Losses, and Overall Equipment Effectiveness
Module 9Building Operational Dashboards and Tiered Governance
  • Selecting the Right Dimensions and SQDCP Balance
  • Leading Versus Lagging Indicators
  • Avoiding Bad KPIs and Vanity Metrics
  • Visual Dashboard Best Practices
Module 10Managing Capacity, Inventory, and Supply Chain Operations
  • Demand Forecasting and Capacity Planning
  • Inventory Types, Costs, and Control Models
  • Sales and Operations Planning
  • Managing Variability, Queues, and Buffers
Module 11Quality Management and the Cost of Poor Quality
  • Defining and Measuring Quality
  • The Cost of Poor Quality and the Iceberg Effect
  • Statistical Process Control and Capability
  • Root Cause Analysis and Control Plans
Module 12Leading Cross-Functional Transformation and Continuous Improvement
  • Why Transformations Fail: Fatigue and Weak Accountability
  • The Transformation Arc: From Launch to Sustained Excellence
  • Leader Standard Work and Coaching to Solve Problems
  • Psychological Safety, Recognition, and Accountability
Module 13Building a Culture of Operational Excellence
  • Culture as the Operating System of Excellence
  • Behaviors, Habits, and Reinforcement Loops
  • Overcoming Cultural Barriers and Resistance
  • Engaging the Frontline and Building Ownership
Module 14Designing and Deploying an Operational Excellence Roadmap
  • Current-State Assessment and Setting Priorities
  • Pilot Selection Versus Enterprise Rollout
  • Governance, Role Definition, and Review Rhythms
  • Project Selection and Benefit Tracking
Module 15Digital Operations, Industry 4.0, and Intelligent Automation
  • The Fourth Industrial Revolution in Operations
  • IoT, Digital Twins, and Real-Time Visibility
  • Predictive Analytics and AI-Driven Decisions
  • Robotic and Intelligent Process Automation
Module 16Sustainable and Resilient Operations
  • The Sustainability Imperative in Operations
  • Lean and Green: Waste as Environmental Impact
  • Circular Operations and Resource Efficiency
  • Operational Risk and Supply Chain Resilience
Module 17Capstone: Architecting an Enterprise Operational Excellence Program
  • Framing the Enterprise Challenge
  • Diagnosing the Value Streams and Losses
  • Selecting Methods and Building the Roadmap
  • Designing Governance, Metrics, and Culture

Frequently asked questions

How is this different from a Lean or Six Sigma program?

Those programs teach a method; this one teaches where methods fit. Module seven covers Lean, Six Sigma, TPM and the Theory of Constraints side by side so that an operations leader can pick the right tool for a given loss, but the surrounding modules are about strategy alignment, competitive priorities, governance and capacity, which belt programs do not cover.

What does the strategy alignment content actually involve?

Module three starts from why strategy fails to reach the frontline, then works through translating it into operational reality: defining strategic priorities, setting value stream objectives, establishing process metrics and assigning roles. Module four adds competitive priorities and the choice between trade-off and cumulative capability models, so leaders can explain which capabilities to build first and why.

Can supply chain leaders use the program as well?

Yes, and the cohort is stronger with them in it. Module ten is devoted to demand forecasting, capacity planning, inventory types and control models, sales and operations planning, and the management of variability, queues and buffers. The value stream and dashboard modules also assume that supply chain and production decisions are made together rather than in separate meetings.

How are dashboards and governance treated?

Module nine is a full treatment of operational dashboards and tiered governance. It covers selecting dimensions with an SQDCP balance, leading against lagging indicators, how to spot bad KPIs and vanity metrics before they distort behavior, and visual dashboard practices. Leaders finish able to design a governance rhythm that connects a frontline board to a site review.

Which diagnostic tools will participants apply to their own operation?

SIPOC to frame the critical process, process step mapping to identify where value is added, value stream mapping with lead time, cycle time and value-added ratio, and value stream analysis to locate flow barriers and wastes. Module eight adds overall equipment effectiveness and loss analysis for reliability, with standard work, visual management and daily management as the countermeasures.

How long does it take and what is the credential?

The program contains 30 hours of self-paced content on the Blue Ocean learning platform, on web and mobile, and the administrator dashboard shows enrollment, progress and completion for every leader enrolled. On successful completion of the modules and assessments each participant receives a digital, verifiable MBE credential issued under the Mastering Business Excellence series by Blue Ocean Corporation.

How do individual learners register for this course?

Use the Register Now button on this page. It opens Mastering Strategic Operations Management on the Blue Ocean Academy website, where individual learners can enroll directly.

How does a corporate license for this course work?

Your organization licenses seats for a cohort or a whole team. Participants study the self-paced modules on the Blue Ocean learning platform, on web or mobile, and your administrator follows enrollment, progress and completion on a dashboard.

Can we start with a pilot cohort before a wider rollout?

Yes. A pilot cohort in one department is a practical first step. Use the corporate license form, and a program advisor will map the relevant courses and license options to your teams.

Ready to get started?

Ask about a pilot cohort for one plant leadership team, or request a corporate license to align operations leaders across every site.

Register Now opens this course on the Blue Ocean Academy website in a new tab.

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