Training /Webinar / Seminar /Navigating Turbulence: Mastering the Art of Managing Disruptive Passengers
Past Event · Webinar · Online
Navigating Turbulence: Mastering the Art of Managing Disruptive Passengers
Disruptive passengers are no longer rare incidents—they are a growing challenge that impacts flight safety, operational efficiency, and customer experience across the aviation industry.
Date: 20 January 2026Time: 7:00 PM – 8:30 PM (IST - India Standard Time)Language: EnglishFormat: Online
This event has concluded. Registration and form submissions are now closed. You can still view the event information below.
About This Session
About the Speaker & Consultant
Speaker: Kaveri Kar Experienced aviation professional specializing in safety, passenger management, and operational excellence within the airline industry.
Session Outline
What You Will Learn (Webinar Outlines)
01
Understanding Disruptive Passengers: What drives disruptive behavior and why incidents are increasing.
02
Types of Disruption Cases: From verbal abuse to security threats—recognizing the spectrum.
03
Phases of Flight Disruption: How disruption evolves from boarding to landing.
04
The 4 P's Framework: Practical tools for managing disruption—Predict, Prevent, Prepare, and Perform.
05
Real-Life Scenarios: Interactive case studies to test your response and build confidence.
06
Key Takeaways & Best Practices: Proven strategies to maintain control, ensure safety, and deliver professionalism under pressure.
Who This Is For
Who Should Attend
This webinar is ideal for:
Cabin Crew and Flight Attendants looking to enhance conflict management skills.
Ground Staff and Airport Operations teams managing passenger interactions.
Aviation Managers and Supervisors responsible for crew training and safety protocols.
Anyone in the aviation industry who wants to understand IATA standards for disruptive passenger management.
