Webinar Program

Navigating Turbulence: Mastering the Art of Managing Disruptive Passengers

Date 13th Jan’26



Disruptive passengers are no longer rare incidents—they are a growing challenge that impacts flight safety, operational efficiency, and customer experience across the aviation industry.

This exclusive IATA webinar with Kaveri Kar will equip cabin crew, ground staff, and aviation managers with the essential skills to confidently handle difficult situations. From understanding passenger psychology to applying structured de-escalation frameworks, you will learn how to transform tense moments into professional resolutions. Whether you are dealing with verbal aggression, non-compliance, or in-flight emergencies, this session will give you the tools to protect your team, your passengers, and your airline's reputation.

What You Will Learn (Webinar Outlines)

  • Understanding Disruptive Passengers: What drives disruptive behavior and why incidents are increasing.

  • Types of Disruption Cases: From verbal abuse to security threats—recognizing the spectrum.

  • Phases of Flight Disruption: How disruption evolves from boarding to landing.

  • The 4 P's Framework: Practical tools for managing disruption—Predict, Prevent, Prepare, and Perform.

  • Real-Life Scenarios: Interactive case studies to test your response and build confidence.

  • Key Takeaways & Best Practices: Proven strategies to maintain control, ensure safety, and deliver professionalism under pressure.

Who Should Attend

This webinar is ideal for:

  • Cabin Crew and Flight Attendants looking to enhance conflict management skills.

  • Ground Staff and Airport Operations teams managing passenger interactions.

  • Aviation Managers and Supervisors responsible for crew training and safety protocols.

  • Anyone in the aviation industry who wants to understand IATA standards for disruptive passenger management.

About the Speaker & Consultant

Speaker: Kaveri Kar
Experienced aviation professional specializing in safety, passenger management, and operational excellence within the airline industry.

Event Details

  • Forum: IATA (International Air Transport Association)

  • Topic: Navigating Turbulence – Managing Disruptive Passengers

  • Date: Monday, 13 January 2026

  • Time: 7:00 PM – 8:30 PM (IST - India Standard Time)

  • Language: English

  • Format: Live Online Webinar with Real-Life Videos & Interactive Scenarios


    Equip yourself with the skills to manage disruption with confidence.

    Register now—seats are limited!